What are outsourced Business IT Support Services?
A team of technical experts on hand for some or all of the responsibility for running your IT infrastructure.
How does it work?
For a small monthly fee our experienced support desk will be on hand to remotely take control of any offending PC’s and servers, and deal with any issues, swiftly and efficiently resolving the problem, avoiding downtime and maximizing the capacity for higher levels of productivity. Where appropriate, we will visit your business site. All requirements are built into a Service Level Agreement (SLA) which will set out the expectations of the quality and speed of the service you can expect.
Why should outsource our Business IT Support Services?
IT outsourcing is great for companies who don’t want the overheads or don’t have the space to host a dedicated in-house IT team. Some of the main ways that we can help you include:
On-Site Support
Where appropriate our skilled engineers will be deployed to your business to deal with specific issues and requirements. This might include hardware issues or replacing components. As a result of our constant remote monitoring, we are able to act in a proactive and preventative manner to ensure that your technology can operate in a reliable and predictable manner.
Special Projects
The very nature of business means that individual circumstances may arise, whether it’s moving premises, re-arranging offices or changing technology infrastructure. Irrespective of your business needs we are able to asses and quote for any special projects that may arise.
Cyber Security
Cyber criminals are smart, devious and brutal in their activities. Cyber Security has never been so important and its essential that you stay one step ahead. Multi layering of cyber security measures is essential to achieve the objective of being ahead of the threat. We will work with you to design and implement a solution which will be relevant and appropriate. We can also manage your IT security making sure that all security hardware and software is maintained and up to date.
