storm® CONTACT™

What is storm® CONTACT™?

storm® CONTACT™ is a world class, cloud-based omnichannel contact centre solution. Servicing hundreds of the world’s largest organisations, storm streamlines customer communications to keep both agents and customers satisfied. With full integration options into any third-party platform, storm is an omni-channel solution designed to provide a unified customer service interface.

How does storm® CONTACT™ work?

storm® CONTACT’s™ intelligent routing capabilities reduce wait times, reducing frustration and ensuring faster contact resolution. Bringing everything together to ensure customers receive instant contact, over any channel, at any time.

Supervisors can view the customer journey through the intuitive, customisable reporting dashboard, providing enhanced monitoring capabilities and end-to-end visibility of each interaction.

Why should I have storm® CONTACT™?

  • Access anywhere and on any device. The Desktop Task Assistant (DTA®) brings all channels together to create a smooth experience for your agents and the best omni-channel experience for your customers.

  • Manage demand surges with storm® CONTACT’s™ endless scalability. Speed up contact handling with intelligent routing and allow self-service automation when all agents are busy.

  • storm® CONTACT comes with custom integrations to your existing IT systems and databases.


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