The evolution of UCaaS

Unified Communications as a service is one of the best-known terms in the everything-as-a-service economy. While the concept of unified comms has been around for years, the as-a-service model makes an entirely cohesive technology stack more accessible to the masses.

According to the Magic Quadrant for UCaaS created by industry analysts Gartner, UC and UCaaS are both concepts that offer similar features, such as voice and telephony, video and audio conferencing, real-time messaging and presence. The critical difference is that UCaaS is hosted by your provider. That means that you don’t have to set up any of your infrastructures to get started.

The flexible and cloud-based nature of UCaaS makes it an excellent choice for businesses of all sizes. With UCaaS, you can avoid the initial expenses often associated with setting up an advanced communication strategy. However, you still get to tap into the latest disruptive technology on the market.

BDM Voice is the trusted voice in telecommunications. We regularly monitor and evaluate all forms of new customer contact technologies and practices. Ensuring we provide the best service for all of our clients, enabling your business to stay ahead of the competition.